Shipping & returns
The terms differ by how the piece was made. Both are here.
- India
- 2–4 working days after dispatch
- Worldwide
- 5–9 working days after dispatch
- Complimentary
- Over ₹25,000. Below that, ₹450 India / ₹2,900 worldwide
- Returns window
- 14 days from arrival, ready-to-ship pieces
Delivery
When it leaves, and when it arrives.
Ready to ship
Packed and dispatched within two working days. India: two to four working days after that. Worldwide: five to nine.
Tracked and signed for in both cases. We do not offer next-day delivery, because that promise exists only to force air freight on a single parcel.
Cut to your measurements
Three to five weeks from the day we confirm your measurements, then the delivery times above.
You will hear from us twice in between: once when your piece is cut, and once when it is finished and about to be packed.
Costs and duties
Shipping is complimentary on orders over ₹25,000. Below that it is ₹450 within India and ₹2,900 worldwide, charged at cost rather than as a margin.
Duties and import taxes outside India are the recipient's responsibility and are collected by the carrier on delivery. We declare the full value on every parcel — under-declaring is illegal and shifts the risk to you.
Returns
Two sets of terms, stated plainly.
A ready-to-ship piece
Returnable unworn within fourteen days of arrival, in the box it came in, with the tags attached. Refunded in full to the original payment method within five working days of us receiving it.
Return shipping within India is on us. International returns are at your cost unless the fault is ours.
A piece cut to your measurements
Not returnable for a refund, because it was cut to dimensions that fit you and nobody else. It can be altered at no cost, or exchanged for another piece if the fabric allows.
If it cannot be altered to fit, we remake it once from remaining fabric or refund you in full. That is a promise about our own error, and we honour it without argument.
01
Write to us first
Email hello@jdoro.in with your order number and what is wrong. We answer within one working day. We will send the return address and, within India, a prepaid label.02
Use the same box
Peel the paper seal, refold the garment into the same bag, and close it with the second seal in the care card sleeve. The box is built to survive two journeys.03
We inspect and confirm
We check it the day it arrives and write to tell you what we found, whether that is a refund, an alteration or a disagreement.04
Refund or alteration
Refunds go back within five working days. Alterations take one to two weeks and come back to you at our cost.
What if it arrives damaged?
Photograph it before doing anything else and write to us the same day.
The longer answer
We replace or repair at our cost, and we take it up with the carrier ourselves rather than asking you to. Do not attempt to clean or repair it first — that makes a carrier claim impossible.
Can I cancel an order that is being cut for you?
Yes, in full, until cutting begins — which is within two working days of ordering.
The longer answer
Once the fabric has been cut it cannot be returned to the roll, so after that point we can only offer an exchange. If you change your mind, tell us immediately rather than waiting.
Do you offer exchanges?
Yes, for either route, provided the fabric for the replacement still exists.
The longer answer
The collection is small and rolls run out, so an exchange depends on what is left. We will tell you what is genuinely available rather than holding a credit against something that may never return.