Refund & Cancellation Policy

You may cancel an order within 24 hours of placing it by emailing or WhatsApping us with your order number. You will receive a full refund. After 24 hours your fabric has been cut, and the order can no longer be cancelled.

If we cannot make your piece (for example, the fabric runs out), we will cancel the order and refund you in full.

Report the problem within 48 hours of delivery, with clear photos of the item and the packaging. Once we confirm it, we will send a replacement or give you a full refund, as you prefer. We arrange and pay for the return pickup.

• Standard sizes: request an alteration or exchange within 7 days of delivery. Exchanges depend on fabric being available. If it isn’t, we will offer an alteration or store credit. You pay the return shipping.
• Made to measure: one free alteration if the finished piece doesn’t match the measurements you provided. Pieces made to measure can’t be refunded, because they are cut for one person.

Because every piece is made to order, we don’t accept returns or give refunds for a change of mind, or for items that have been worn, washed or altered elsewhere, or that come back without their tags.

Approved refunds go back to the original payment method (UPI, card, netbanking or wallet) within 5–7 working days of approval. Your bank may take a few more days to show it. We email you when the refund is issued.

JD’ORO Atelier · hello@jdoro.in · +91 92032 95690 · Monday to Saturday, 10am – 6pm IST